Terms

Ordering and Payment

Orders to be placed via the website. Payment must be completed before the order is commenced for personalised items.

Shipping

I aim to have all orders dispatched within 2 days for those items showing as in stock.  Personalised and handmade items will take longer, and I aim for these to be completed within 14 days. You will be  kept up to date on your order.

Christmas is an extremely busy time of the year and as such my order book can be full. To avoid disappointment get your order in early.

Delivery prices are for the UK via courier.  You will receive a tracking number via email and delivery will be made via MyHermes.

Refunds and Exchanges

If you are not happy with your item when received or change your mind about your purchase you have 7 days from receiving the goods to request a refund. This will be processed once the item has been returned in its original and unused condition – Buyers are responsible for return shipping costs.

There will be NO refunds on custom or personalised items.